I received an email a few days ago telling me about an opportunity for me, as a customer, to obtain a discount on other services an ISP provided. Since I wasn’t a customer I told them shove it where the sun doesn’t shine. I was surprised to receive a response from someone in the organization telling me this:
Please accept our sincere apologies for the Marketing communication you received. This was an inadvertent error. Your email address was accidentally added from our support desk ticket system from tickets you had open with us last year that you sent to the abuse@ email address. It won’t happen again. I am deleting your record from the system.
That type of response is so rare that I feel compelled to write about it. If the majority of companies behaved similarly we would have far fewer problems. I’m looking at you Facebook, Google, and every other ISP.